Privacy Policy
Last updated: May 29, 2025
This Privacy Policy describes how Kraxomidor ("we," "us," or "our") collects, uses, stores, and shares information about you when you access or use our website at kraxomidor.com and any related services (collectively, the "Services"). By using the Services, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily submit to us, including but not limited to:
- Name and contact details such as email address and phone number
- Company or organization name
- Billing and payment information processed through our payment providers
- Messages, inquiries, and other content you send through contact forms or email
- Account credentials if you register for an account
1.2 Information Collected Automatically
When you use our Services, we automatically collect certain technical and usage data, including:
- IP address and approximate geographic location derived from it
- Browser type, version, and operating system
- Pages visited, time spent, and navigation paths
- Referring URLs and exit pages
- Device identifiers and screen resolution
- Date and time of each request
1.3 Cookies and Similar Technologies
We use cookies, web beacons, and similar tracking technologies to operate and improve our Services. These may include:
- Essential cookies required for the Services to function correctly
- Analytics cookies that help us understand how visitors interact with our pages
- Preference cookies that remember your settings and choices
- Marketing cookies used to deliver relevant communications, where applicable
You may control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the Services.
1.4 Information from Third Parties
We may receive information about you from third-party sources such as analytics providers, advertising partners, and publicly available databases, which we may combine with information we already hold.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Services
- To process transactions and send related documentation
- To respond to your inquiries, requests, and support needs
- To send administrative communications such as confirmations and policy updates
- To send promotional and marketing communications where you have given consent or where permitted by applicable law
- To analyze usage trends and improve the performance and usability of the Services
- To detect, prevent, and address fraud, security incidents, and technical issues
- To comply with legal obligations and enforce our terms
3. Legal Bases for Processing
We process your personal information on the following legal grounds, as applicable:
- Contract performance — processing necessary to deliver the Services you have requested
- Legitimate interests — processing that serves our reasonable business interests, such as improving our Services and preventing fraud, where those interests are not overridden by your rights
- Consent — where you have explicitly agreed to a specific use, such as receiving marketing communications
- Legal obligation — processing required to comply with applicable laws and regulations
4. Sharing of Information
4.1 Service Providers
We share information with trusted third-party vendors and service providers who assist us in operating the Services, including hosting providers, payment processors, analytics platforms, customer support tools, and email delivery services. These parties are contractually obligated to protect your information and may only use it for the purposes for which it was disclosed.
4.2 Business Transfers
If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests from public authorities, such as a court or regulatory agency.
4.4 Protection of Rights
We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to safety, or violations of our terms.
4.5 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
We do not sell your personal information to third parties.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include:
- The duration of our relationship with you and the ongoing provision of Services
- Legal obligations requiring us to keep records for a minimum period
- Statutes of limitation applicable to potential legal claims
- Recommendations from regulatory authorities
When information is no longer needed, we securely delete or anonymize it.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security assessments.
No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
7. International Data Transfers
Our Services are operated globally. Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this policy.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Request a copy of the personal information we hold about you |
| Correction | Request correction of inaccurate or incomplete information |
| Deletion | Request deletion of your personal information, subject to certain exceptions |
| Restriction | Request that we restrict the processing of your information in certain circumstances |
| Portability | Receive your information in a structured, machine-readable format |
| Objection | Object to processing based on legitimate interests or for direct marketing purposes |
| Withdraw Consent | Withdraw consent at any time where processing is based on consent |
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
9. Marketing Communications
If you have opted in to receive marketing communications from us, you may unsubscribe at any time by clicking the unsubscribe link included in any marketing email or by contacting us directly. Opting out of marketing communications does not affect our ability to send you service-related or transactional messages.
10. Third-Party Links and Services
Our Services may contain links to third-party websites or integrate with third-party tools. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform, as we have no control over their data practices.
11. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company: Kraxomidor
- Address: 387A Boulevard Cartier O, Laval, QC H7N 2K6, Canada
- Email: [email protected]
- Phone: +1 514 496 0500
- Website: kraxomidor.com